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- What type of Toner and Ink
that you sell in this store ?
We sell only remanufactured
printer toner at this store.
- How much is the shipping cost
?
We currently offer free shipping
to all locations in Peninsular
Malaysia. For shipping fee to East
Malaysia, we merely charge a
nominal fee which is very
affordable.
- What happen if the
remanufactured toner that I
purchased is defective ?
All remanufactured toner sell
at this store gone through
stringent quality control process
and it is very unlikely that you
will receive toner that is
defective. In the event that there
is some printing issue with the
toner, we will replace a new
remanufactured toner for you as
long as you are able to send back
the said defective toner to us.
- What
is remanufactured printer toner
cartridge?
Remanufactured cartridges or
Recycled Toner Cartridge make use
of the used original cartridges
that have been through one cycle
of service and have been
disassembled, cleaned, and
refilled. The printer drum
are also changed at the same time.
They are thoroughly tested to
ensure quality, and their
performance is as good as new
cartridges. Remanufactured
cartridges are 40-70% cheaper than
OEM cartridges.
- Will
remanufactured printer ink &
toner cartridges void my printer
warranty?
No. The following are excerpts
from major manufacturers:
"The use of remanufactured
cartridge alone does not void your
printer warranty"
- Is
Remanufactured ink and toner
cartridge different from Refill?
Re-manufactured cartridges have
far better quality than the
Re-fill cartridges. The Refilled
Toner Cartridges just go
through the simple process of
refilling the used cartridge with
ink and this often end up with
refilled toner of poor printing
quality. At www.TonerWholeSale.com.my
, we merely sell Remanufactured
Toner Cartridges that have gone
thorough remanufacturing process
and changing of critical printing
parts in the toner cartridges.
- What happen if I selected an
item and put into the shopping
cart but do not proceed for a
period of time?
Merchandise that has been put on
the shopping cart will be reserved
for a period of 4 hours for
further execution by user. After
this period, the merchandise would
be taken out from the cart
(quantity be reduced to 0 upon
checkout) and be available for
other customers.
- When will I be billed?
Your credit card will not be
billed until your order is ready
to be shipped out. Please
note that all products are subject
to availability.
- Do I have a choice in
currency payment?
At TonerWholeSale.com.my , we only
transact in RM Ringgit Malaysia.
- What if I want to return my
product?
Please refer to our Returns
Policy
- Is my privacy protected?
Please refer to our Privacy
Policy.
- Is my credit card information
secure on the Internet?
We work to protect the security of
your information during
transmission by using Secure
Sockets Layer (SSL) software,
which encrypts information you
input. As for credit card
information that you entered
during the purchasing process, it
would pass through our site to
payment provider that we used; it
is invisible to us.
Please refer to our Privacy
Policy for more details.
- When do I expect to receive
the merchandise?
Orders received will be processed
immediately. Estimated
delivery time depends on the
destination address. To
calculate the delivery time, we
add the time it takes for your
ordered merchandise to arrive at
our warehouse from our supplier
and the time needed for the
delivery agent to deliver to your
designated addresses. The
following is an estimated time of
delivery.
Standard shipping: 3 - 4 business
days.
Please note that we do not deliver
to P.O. Box addresses.
- Can I purchase the good
without going through the online
catalogue ?
You can contact our office at
+603.89449965 / +603.89449365 and inform us the
item you wish to purchase. From
there, we will inform you the
amount the you need to pay and
payment can be made via Bank
Deposit into our account. Once
payment is made, we will proceed
to make arrangement for delivery.
- Do you accept cheque payment
?
Basically, the products on the
site can only be purchased and
paid online using VISA Card,
MasterCard, Maybank2U, RHB Online,
PosPay, Hong Leong Online,
Alliance Online and Mobile Money.
You will not be able to complete
the transaction without choosing a
payment gateway.
If you wish to payment via cheque,
you will have to follow the
procedure below:-
- Email us the list of
products that you wish to
purchase.
- We will reply you with the
total amount payable.
- You will need to pay us via
cheque by either sending us
the cheque or deposit it into
our Maybank
(MBB) Account No. 514383
511398 and then fax the
deposit slip to us to
+603.89440665
- Once payment is cleared, we
will deliver the products.
- Will I will be able to view
the total Shipping Charges when I
checkout ?
Yes
- How soon can I expect the
goods after I purchased online ?
The goods will be delivered within
5 days from the date of your
order. In the event that some of
the products that you have
purchased run out of stock, we
will contact you to inform you the
new delivery schedule and have
your confirmation to proceed with
the purchase.
- How will the purchased items
be delivered ?
Depending on the weight, size and
location of delivery, we will use
either courier services, Pos Laju,
our delivery van or third party
transport services to deliver your
goods.
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